Last Updated: February 03, 2024
 

Thank you for using online web portal of Yadadri Tirumala Devasthanam! The user of the online web portal www.ytdtemple.com (hereinafter called the “Devotee/Devotees”) shall read and understand these terms and conditions before actively using the web portal of Yadadri Tirumala Devasthanam!

1. Your Acceptance: By using or visiting the web portal www.ytdtemple.com or any of Yadadri Tirumala Devasthanam! mobile applications, products, software, data feeds, and services provided to you on, from, or through the www.ytdtemple.com website or application services (collectively the "Service") you signify your agreement to these terms and conditions (the "Terms of Service). If you do not agree to any of these terms, please do not use the Service. Although we may attempt to notify you when major changes are made to these Terms of Service, you should periodically review the most up-to-date version available at www.ytdtemple.com Yadadri Tirumala Devasthanam may, in its sole discretion, modify or revise these Terms of Service and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in these Terms of Service shall be deemed to

confer any third-party rights or benefits.
 

2. Service: These Terms of Service apply to all Devotees using the Services of Yadadri Tirumala Devasthanam, including the using the services online on website/mobile platforms. The Service includes all aspects of Yadadri Tirumala Devasthanam, including but not limited to all purchase of Pooja & Daily Seva Tickets, Paroksha Seva Booking, Darshanam Tickets, Prasadam, Kalyana Katta tickets, Accommodation, AnnaPrasadam Tickets, Transportation Tickets, Kalyana Mandapam Booking and Tour Packages and services offered via the www.ytdtemple.com website or mobile

application/s platforms to the Devotees.
 

3. Eligibility: Transaction on the www.ytdtemple.com website or mobile application/s platforms is available only to persons who can form legally binding contracts under Law. Persons who are "incompetent to contract" within the meaning of the respective law of the territory including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor (As per jurisdiction of your country)/under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian. As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. www.ytdtemple.com reserves the right to refuse to provide you with services on the Platform if it is brought to Yadadri Tirumala Devasthanam’s notice or if it is discovered that You are under the age of 18 years and transacting on the www.ytdtemple.com website or mobile

application/s platforms.
 

4. Services:-

4.1 Purchase of Pooja & Daily Seva Tickets :-Devotees can search for the availability and purchase Poojs & Daily Seva Tickets. For all Sevas & Pujas, Male sevadars shall wear Pancha with Kanduva and females shall wear Saree with Blouse invariably. Other dresses will not be allowed.  Only couple or single person will be allowed to perform Abhishekam on one ticket.  Children below 10 years of age are also permitted to follow their parents.  Other kith and kin will not be allowed along with sevadars of Abhishekam ticket holders.  Only two person is allowed for Suprabhatham Seva and other sevas notified and Only one person is allowed for Seegra and Athiseegra Darshanams. Devotees are requested to collect the seva articles inside temple at collection point if applicable for particular seva.

4.2 Purchase of Darshanam Tickets :- Devotees can search for the availability and purchase the darshanam tickets – Devotees can purchase multiple tickets, however mandatorily required to provide all the Devotee Names, Gender, Age, ID proof for booking Online Darshanam. Devotees required to take all permissions necessary for visiting the temple from outside the country or outside the State of Telangana – Temple Darshanam ticket cannot be construed as interstate permit. All devotees in the group had to report together and produce original identity proof submitted while booking the tickets. The Devotees should wear traditional dresses only. Male: Dhoti, Shirt / Kurtha, Pyjama. Female: Saree / Half Saree / Chudidar with Dupatta while visiting the temple for Darshanam. Devotees also required to bring printed copy of the receipt of Darshanam Tickets. A Maximum delay of 1 ½ hour from reporting time is allowed thereafter the Darshanam Tickets become invalid. Devotees should not carry any luggage/cell phones/electronic gadgets while reporting for Darshanam. All bookings once receipt generated are FINAL:

Postponement/advancement/cancellation/refund is not allowed. Entry with foot wear is not permitted into the queue lines, mada streets and Temple premises. Yadadri Tirumala Devasthanam reserves right to cancel any Darshanam under special circumstances and the same cannot be questioned by the Devotees.  These tickets are non-transferable and cannot be cancelled.

4.3. Purchase of Accommodation :- Devotees can search availability and purchase accommodation for A/C and Non-A/C rooms subject to availability.

The pilgrim who books the room and claims lodging facility must be above 18 years of age.

- Bookings can be made online through our official website.

- Full payment is required at the time of booking.

- Accepted payment methods include card and UPI payments.

Check-In and Check-Out

- Check-in time is from 12pm, and check-out must be completed by 10 am.

- Early check-in and late check-out may be available upon request and could incur additional

charges.

- Pilgrims must present the printed confirmation copy/SMS upon arrival in the booked

building.

Occupancy

- Maximum guest capacity per room is strictly enforced.

- Children aged 12 and under stay free when using existing bedding.

- At check-in, the person in whose name the room is booked must present matching ID Proof

used for booking.

- A refundable security deposit is required at check-in, refundable barring any damage claims.

- The guest house authority is not responsible for unforeseen damage, loss, accidents, or

illegal activities.

- Accommodation is provided to married couples only.

- The guest house authority reserves the right to cancel bookings in unforeseen situations or

for illegal activities.

- Management reserves the right to decide on refund claims for any deposit.

- No arrangements for Dharshan will be made by the temple management.

Pets

- Pets are not allowed in the temple premises.

Illicit Activities Policy

Includes prohibition of illegal drug use, underage drinking, solicitation, gambling, theft, vandalism, unauthorized weapon possession, human trafficking, disturbance of peace, hate crimes, cybercrime,

illegal business operations, forgery, smuggling, espionage, and violation of health and safety codes.
 

Damages and Liability

Guests are responsible for any loss or damage to the property caused by themselves, their guests, or their dependents.

4.4 Purchase of E-magazines, Subscription to News letters, Publications, Go-Products, CD’s & other products :- Devotees can purchase E-magazines, Subscription to News letters, Publications, Go-Products, CD’s & other products. When devotees place an order on our . Yadadri Tirumala Devasthanam website or mobile Platform, the said order is considered an offer to . Yadadri Tirumala Devasthanam. The latter therefore reserves the right to refuse your order at any time for any reason, including the non-availability of services ordered or incorrectly described or if there is an error. If devotee’s order is accepted, you will receive a confirmation to that effect and a receipt will be generated. Otherwise, Devotees will receive an message stating that your order has been cancelled or denied. Transaction which are successfully debited by the payment gateway but not confirmed or receipt generated is deemed to be failed transactions. All such failed transactions are eligible for refund post reconciliation by Yadadri Tirumala Devasthanam. In case of such failed transactions, money is refunded in 10-15 working days.

                4.5 Cancellation and Refund Policy

                Cancellation:

Transactions that are successfully debited by the payment gateway but not confirmed back to YTD system are seemed to be failed transactions.

Refund:

All failed transactions are eligible for refund post reconciliation. In such transactions, money is refunded in 10-15 working days. For inquiries or refund: Write to support@ytdtemple.com

5. Media Room:The website/Mobile Platform exhibit the following, Media Kit, Photo Gallery, Video Gallery, Events Information including upcoming events, Publications, News, Press Releases, Press Coverage, Media Queries and Newsletter, Daily Updates, Temple Diary, Kalaradhana, e-Library (Publications & CDs), e-Tenders / Auctions, RTI ACT, Subscribe Newsletter link etc.,

6. Get Involved:Devotees can get involved in Volunteer Opportunities such as Seva at Temple, Anna Prasadam, Queue Mangement, Health, Go-seva, Seachaa Yadadri Tirumala Devasthanam etc., . Devotees can be influencers to take up volunteering.

7. Devotee Responsibilities and Assumption of Risk:Devotee/s acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, Devotee/s assume the entire risk arising out of your access to and use of the Yadadri Tirumala Devasthanam website and mobile Platform and any Content, including devotee’s participation in any Experience, use of any other Service/s.

8. Reporting Violations:If Devotee believe that an imminent risk of harm to a person or property, Devotee should immediately contact Yadadri Tirumala Devasthanam before approaching any other authorities. In addition, if Devotee believe that any devotee/other person violated our Standards and or terms and conditions, Devotee should report concerns to Yadadri Tirumala Devasthanam at support@ytdtemple.com.
 

9. Copyright Notice:This website including the pictures, art work, software, 3D photograph etc., included in the media room and other places on the website or mobile platform are the copyright protected to the Yadadri Tirumala Devasthanam. All rights are reserved. Yadadri Tirumala Devasthanam respects devotee/s feedback. Any information, including suggestions, questions, comments, creative ideas, graphics, or other materials submitted to the Yadadri Tirumala Devasthanam, shall be treated as non-confidential, unless otherwise stated. Devotee/s agree that Devotee/s will not send any copyrighted information to us. Physical reprints of material from the site are permitted as long as you reference the URL for each original web page and the page title. Website content is subject to change without notice and at the sole editorial discretion of the Yadadri Tirumala Devasthanam. Other websites may not copy pages or articles. No artwork or images may be copied to another website without prior written permission. Yadadri Tirumala Devasthanam reserve the right to have any website remove a link to Yadadri Tirumala Devasthanam site for any reason whatsoever. Access to information on the site (www.ytdtemple.com) does not in any manner constitute an offer to sell or a solicitation of any offer to buy any of the securities of Yadadri Tirumala Devasthanam. The information on this site is not and is under no circumstances be construed as, an advertisement or a public offering of the securities of Yadadri Tirumala Devasthanam.

10. General Obligations:Devotes shall access Yadadri Tirumala Devasthanam website/Mobile Platforms only for lawful purposes and Devotes shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of the website/ Mobile Platform. This Website is for Devote personal and non-commercial use. Devote shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or facilities obtained from this Website. Devote shall not create a hypertext link to the Website/Mobile Platform or "frame" the Website, except with the express advance written permission of Yadadri Tirumala Devasthanam.

11. Devotees Must Keep Their Passwords Private:  Devotees are required to keep their account passwords confidential not share this information with others. Security of Devotee accounts will not be responsibility of Yadadri Tirumala Devasthanam in case password is not kept confidential by Devotee.

12. Corrections /Updating Personal Information:  Devotees must provide accurate and correct contact information (name, postal address, e-mail address, phone number etc). All the further communication from Yadadri Tirumala Devasthanam to Devotees will be on the address provided. In case of incorrect information provided by Devotee, Yadadri Tirumala Devasthanam will not be responsible for any failure of communication.

13. Use of the Online facilities: Devotees may only use this facility to make legitimate bookings / reservations i.e., Devotees may not use this facility to book facilities for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.

14. Devotees Responsibility:Devotees confirm that they are the authorized holder of the credit card or the original account holder used in the transactions Devotees make using the website/platform and Devotees alone use the "id" and "password" that has been created in the website/mobile platform . Yadadri Tirumala Devasthanam will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of ID/password/credit card number/account details number for booking facilities on this website/Mobile Platform.

15. Limitation of Liability: Yadadri Tirumala Devasthanam shall not be liable to devotees save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the facility or connection to the website/Mobile Platform. For online payment Yadadri Tirumala Devasthanam as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit.

16. Disclaimer:The content of this website is for information purposes only. Every effort is made to ensure the site is up to date and accurate, no legal liability or other responsibility is accepted by or on behalf of the Yadadri tirumala Devasthanam for any errors, omissions, or statements on this site, or any site to which these pages connect. The Yadadri tirumala Devasthanam accepts no responsibility for any loss, damage or inconvenience caused as a result of reliance on such information. The Yadadri Tirumala Devasthanam cannot control the content or take responsibility for pages maintained by external providers. Where we provide links to sites, we do not by doing so endorse any information or opinions appearing in them. We accept no liability whatsoever over the availability of linked pages. The Yadadri Tirumala Devasthanam reserves the right to refuse the provision of links to any external content, for whatever reason deemed fit. Every effort is made to keep the website up and running smoothly. However, the Yadadri Tirumala Devasthanam take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical or other issues. The website contents are subject to change.

17. Force Majeure:Yadadri Tirumala Devasthanam shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

18. Emails and SMS:Devotees will receive administrative communications from Yadadri Tirumala Devasthanam using the mobile or email address or other contact information Devotees provide. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though devotees should expect to receive additional emails specific to the program(s) to which devotees have opted. Devotees may also receive promotional emails from Yadadri Tirumala Devasthanam.

19. Cautionary Notice:This is to notify that Yadadri Tirumala Devasthanam is a well-reputed shrine that offers devotional services to worshippers globally. We do not solicit or mislead the public at any stage of the services processes we offer nor have we authorized any agencies/partners to do the same on our behalf.

If any potential service/business partner/Individual receives any unsolicited or fraudulent communication in the name of Yadadri Tirumala Devasthanam for fraudulent payment of money to obtain special services or any fraudulent contact for other services, they are advised not to respond to the same. It has been brought to our notice that fake job offers in our administration panel and trust in the name of Yadadri Tirumala Devasthanam have been circulated by some dishonest persons posing themselves as employees/representatives/agents of Yadadri Tirumala Devasthanam with an ulterior motive to earn wrongful gain and/or cheat the public at large.

Please be advised that anyone corresponding or transacting with such individuals and/or agencies in any manner will be doing so at their own risks and consequences. Yadadri Tirumala Devasthanam Devasthanam strongly recommends you should not respond to such solicitations. In case you receive any such offer in the name of Yadadri Tirumala Devasthanam, you are advised to reach out to us at(email) We will not be held responsible for any loss or damage suffered by such persons, directly or indirectly dealing with such fraudulent offers/advertisements(fake email IDs, fraudulent websites, telephone calls, SMS, Whatsapp communication, etc). Kindly note that Yadadri Tirumala Devasthanam will not accept any liability/claims for any loss or damage that may be suffered or incurred directly or indirectly through correspondence with fraudulent individuals or agencies and that such communication should not be treated as an offer or representation from Yadadri Tirumala Devasthanam.

20. Contact Us:If you have any questions about these Terms and Conditions please email us at support@ytdtemple.com